Refund Policy

At ParkerHawksShop.com, we strive to provide high-quality custom products to meet your needs. Due to the custom nature of our products, we offer refunds under specific conditions:

  • Order Cancellation: If a parent cancels their order before it is placed with the manufacturer, a full refund will be issued. Refunds will be processed within 7-10 business days and returned to the original payment method.
  • Defective Products: If you receive a defective product, please contact us within 7 days of delivery. We will arrange for a replacement or refund upon verification of the defect.

Please note that all other sales are final due to the custom nature of our products.

Delivery Policy

All orders at ParkerHawksShop.com are custom made to order and take 20-25 business days for production. Once the orders are completed:

  • Delivery Method: Custom products will be picked up by the coach and delivered to the players and parents at practice.
  • Notification: Parents and players will be notified by the coach when the products are ready for pick-up.

We strive to ensure timely delivery, but delays may occur due to unforeseen circumstances.

Return Policy

Due to the custom nature of our products, we generally do not accept returns. However, we do accept returns under the following conditions:

  • Defective Products: If a product is found to be defective upon delivery, please notify us within 7 days. We will arrange for a return and replacement or refund upon verification of the defect.

Please contact our customer service team for assistance with any issues regarding your order.

Cancellation Policy

Cancellations at ParkerHawksShop.com are handled as follows:

  • Before Manufacturing: If a parent cancels their order before it is placed with the manufacturer, a full refund will be issued. The refund will be processed within 7-10 business days.
  • After Manufacturing: Once an order has been placed with the manufacturer, cancellations are not possible due to the custom nature of the products.

We recommend reviewing your order carefully before submission to avoid any inconvenience.

If you have any questions or need further assistance, please contact our customer service team.